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Refund Policy

Overview

Blazin’ Sage Productions is committed to delivering exceptional media, A/V, photography, videography, and live production services. Because each project requires dedicated planning, staffing, and equipment scheduling, our refund policy ensures fairness and clarity for both our clients and our team.

Deposits & Retainers

To secure your service date, many projects require a deposit or retainer.

  • All deposits/retainers are non-refundable.

  • Deposits may be transferred one time to a new date if rescheduled at least 7 days in advance, pending availability.

Cancellations

Client Cancellations

  • 14+ Days Before Service:
    Deposit/retainer is non-refundable. Any additional payments may be refunded minus a 5% administrative fee.

  • 7–13 Days Before Service:
    Deposit is forfeited. 50% of any remaining payments are refundable.

  • 0–6 Days Before Service:
    No refunds are available. In some cases, full project balance may still be due depending on preparation work already completed.

Company Cancellations

If Blazin’ Sage Productions must cancel due to emergency, equipment failure, or unavoidable circumstances, you may choose:

  • A full refund, including deposit, or

  • A free reschedule based on availability.

Event A/V, DJ & Live Production Refunds

Due to staffing, travel, equipment logistics, and custom setups:

  • No refunds are provided for cancellations within 10 days of the event.

  • Weather-related changes follow the same policy unless an indoor alternative plan is confirmed in advance.

Photo & Video Sessions

  • Arriving 15+ minutes late may result in reduced session time.

  • No-shows receive no refund.

  • One reschedule is allowed with 48+ hours' notice, based on availability.

Editing, Post-Production & Digital Media

Once editing has begun, all payments are non-refundable.

If you are not satisfied with the final product:

  • One complimentary revision round is included.

  • Additional revisions may incur extra charges.

Physical Products (USBs, Prints, Merchandise)

  • Physical products are non-refundable once ordered.

  • Damaged or defective items can be replaced if reported within 7 days of delivery.

Special Circumstances

Refund considerations may be offered (at our discretion) for:

  • Documented medical emergencies

  • Active wildland fire deployment for agency/IMT clients

  • Extreme weather preventing safe travel

These are evaluated case-by-case.

Delivery & Approval

  • Turnaround times vary by service.

  • No refunds can be issued after final files are delivered and approved.

  • If no feedback is provided within 7 days, final deliverables are considered approved.

How to Request a Refund

Send refund requests to:

Email: info@blazinsageproductions.com
Phone: 541-413-0288
Subject Line: “Refund Request – [Your Name / Project]”

Please include your name, service date, the service purchased, and the reason for your request.

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